Tom’s Pest Control Brisbane
We are committed to protecting your privacy…
We, the Tom’s Pest Control Brisbane , would like to ensure that you are comfortable with supplying us with your personal information.
Our ability to manage your personal information responsibly is best demonstrated by the secure use of customer information for over 20 years.
This policy informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our services.
WHAT INFORMATION WE COLLECT AND HOLD?
In order for Tom’s Pest Control Brisbane to provide high quality pest control and management services and related products, it must collect personal information from clients. This includes information such as name, address, and contact details including phone, mobile phone and email details. If required, we may collect financial payment details temporarily until transactions are processed.
We will hold information regarding service history, correspondence, complaint details and related information required by legislation.
We do not collect or store any information that is not relevant to the delivery of our services to our existing or prospective clients.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect personal information you give us:
- electronically – including our websites (quote and contact forms, competition entries etc)
- during phone calls asking for info, addresses, phone etc.
- whilst delivering and administering our services to our clients
- from forms and other correspondence in writing or electronically
HOW WE STORE YOUR PERSONAL INFORMATION
We have put in place safeguards to protect the personal information we hold from misuse, loss and unauthorized access, modification or disclosure. We destroy or permanently delete personal information that we no longer need and use, wherever possible. Electronic records are maintained in secure data centers and physical records are secured from unauthorized access and destroyed securely when no longer required.
We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.
We do not store or transfer personal information to any other jurisdiction unless in accordance with Australian Privacy Laws.
HOW DO WE USE PERSONAL INFORMATION?
PRIMARY PURPOSE FOR COLLECTION
All personal information stored by Tom’s Pest Control Brisbane is used to:
- provide the services you have requested
- undertake client surveys from time to time to determine your level of satisfaction with our services
- provide you with additional information about pests
- products or services that we may be able to offer
- payment options and special offers.
SECONDARY PURPOSE FOR COLLECTION
Any information that we collect can be used for what is called a secondary purpose, meaning a purpose other than the primary one. For example, we may conduct client research to ascertain ways of providing better products and services. To do this, we may share information with market research organizations.
However, we will limit information supplied to other organizations to ensure it cannot identify you personally.
We will not sell or rent your information under any circumstances. We may share or disclose personal information to third parties such as organizations that deliver services in our behalf. Any third parties involved are under contractual obligations not to disclose your personal information and to use that information solely to deliver services on our behalf, and not use if for any other purpose.
INFORMATION COLLECTION AND USE
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”).
The purpose for which we collect personal information is to provide you with the best service experience possible on the Service and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Service.
We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We send a session cookie to your computer when you log in to your User account. This type of cookie helps if you visit multiple pages on the Service during the same session, so that you don’t need to enter your password on each page.
Once you log out or close your browser, this cookie expires.
We also use longer-lasting cookies for other purposes such as to display your Content and account information. We encode our cookie so that only we can interpret the information stored in them. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our Service may not function as effectively or may be considerably slower.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
COMPLIANCE WITH LAWS
We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities. We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Head Office Administration (Brisbane ) (07) 3040 8543
- Email: firstname.lastname@example.org
A request for access needs to include a full description of the personal information requested.
If making the request in person, you will be asked for two forms of identification, one of which must have a photograph on it. If you ask for information over the phone, we will ask you relevant questions so that we can verify your identity and your right to access the information requested. Your request for privacy information will be documented, as will details of the request and the identity of the person who gave it to you.
You will not be charged for accessing your information, although a reasonable fee may be charged for requests that require a substantial amount of administrative effort, production cost and/or delivery cost. We will respond to you within 48 hours of receiving your request. We will do our best to provide the information requested within 5 working days.
ACCESS AND CORRECTION
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above (“Contact Us”).
Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the details above (“Contact Us”) with the following information:
- Your name and address;
- Details of the alleged breach of privacy; and
- URL link to the alleged breach of privacy (if applicable).
Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue. If you are not satisfied with the outcome of your complaint to us, you can refer the complaint to the:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GOP Box 5218, SYDNEY, 2001
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian.
END OF POLICY
Last Policy Update: 21 Nov 2016